rustypirate
06-26-2007, 02:37 PM
As some of you may know, I have been in Europe for the past 3 months.
While I was away I still managed to purchase some things online. Knowing that packages delivered to my house would be unsecured; I requested all shipments to be delivered to my office for storage until I returned.
Well, to make a long story short, I bought some parts from Black Market Parts, and they got shipped to the wrong address, my house.
Some time in the last 6 weeks since they were delivered, they disappeared.
When I got home and found that shipment missing, I called BMP to find out what went wrong. When they told me what address it was sent to, I quickly reminded them that they sent it to the wrong one. Without any argument, they immediately told me that they would send a replacement shipment to the correct address. Less than one week later, and my replacement package has arrived with all of the parts I ordered.
In summary, they did make a mistake, but immediately did the right thing and sent out the replacement order.
I am very pleased with how they handled this situation, and I recommend them as a source for US made HK or CETME parts.
While I was away I still managed to purchase some things online. Knowing that packages delivered to my house would be unsecured; I requested all shipments to be delivered to my office for storage until I returned.
Well, to make a long story short, I bought some parts from Black Market Parts, and they got shipped to the wrong address, my house.
Some time in the last 6 weeks since they were delivered, they disappeared.
When I got home and found that shipment missing, I called BMP to find out what went wrong. When they told me what address it was sent to, I quickly reminded them that they sent it to the wrong one. Without any argument, they immediately told me that they would send a replacement shipment to the correct address. Less than one week later, and my replacement package has arrived with all of the parts I ordered.
In summary, they did make a mistake, but immediately did the right thing and sent out the replacement order.
I am very pleased with how they handled this situation, and I recommend them as a source for US made HK or CETME parts.